1. Scope & Eligibility
  • Applies to wholesale customers purchasing directly from Furniture Wholesale Malta.
  • For any reason—including dissatisfaction or damage—you must initiate a return within 30 days of delivery. Items must be returned in the same condition as delivered, with all original packaging intact.
  1. Return Process
  • Contact us to start the process (see Contact section below).
  • Upon approval, you’ll receive a Return Authorization reference and return instructions.
  • Drop off or ship the item(s) to our Malta warehouse—costs handled as noted in section 6.
  1. Inspection, Refunds & Exchanges
  • Items will be inspected upon receipt.
  • Full refund or exchange will be processed within 7 business days of acceptance.
  • For defective or damaged goods, we offer free replacements or part swaps.
  • If replacement parts aren’t available, we’ll notify you with expected timelines.
  1. Warranty & Damages
  • All products include a 30-day money-back guarantee against shipping damage or defects.
  • Report damage or defects immediately upon delivery to qualify.
  1. Excluded Items
  • Custom/factory-made orders or items marked “Final Sale” are non-returnable.
  • Normal wear, misuse, or damage by the customer is not covered.
  1. Returns Shipping & Fees
  • Free delivery applies to Malta and Gozo; return shipping cost is the customer’s responsibility unless damage/defect occurs.
  • We may deduct restocking or handling fees for returns outside policy scope or packaging damage (up to 15% of invoice).
  1. Refund Method & Timing
  • Refunds are issued to the original payment method within 7–10 business days of inspection.
  • If your original payment channel is unavailable, we’ll offer an equivalent store credit.
  • You’ll receive a confirmation email once refund is processed.
  1. Exchanges & Replacements
  • Exchange requests—whether for size, model, or color—are processed following inspection and stock availability.
  • Any price difference will be charged or credited accordingly.
  • Defective items are exchanged at no additional cost.